On-boarding Process Design for Tether app
This process aimed to add the plug-in instruction for Six different home wifi products, Wireless Router, AC5400X (a high-end product), Range Extender, DSL Modem Router, Cable Modem Router, 3/4G Router. And here, I will use AC5400X to do a detailed description.
Time: Sept. 2017 ~ Nov.2017
Role : UX Designer
Clinet: TP-Link
Background
This is my work project in 2017 at TP-Link. TP-Link Tether provides the easiest way to get remote access and manage routers or range extenders through your iOS or Android devices. The design goal for this project is to give plug-in instruction when novice users start adding device and make sure they can enter the Dashboard smoothly after configuring the device.
Market Research
Mainstream Products
Detailed
Easy to Use
Time-saving
Providing a lot of detail will increase the configuration time, and too little detail will cause the configuration to fail. All products have to decide how to filter the details.
Thinking Process
Story Board
Using Scenario
-
Have some troubles and get help when the users are in need
-
Led problems
-
Network connection failure
-
Bluetooth connection failure
-
-
Do it smoothly and jump into ‘Quick setup’
-
Do it smoothly and they could not jump the steps that directly affect the success rate of user configuration
-
Steps cannot be skipped
-
Useful information: Success or fall
-
Necessary waiting time: Scanning, Connecting
-
Decisive steps: Remove the old modem, Connect to the device’s network
-
Validation process: Material preparation to avoid choosing wrong device types, Led checking to make sure the device can be configurated
-
-
Steps can be skipped
-
Hardware connection process at the beginning
-
The relocation process of Range Extender
-
-
-
Have some troubles and get helped when the users are in need
-
Led problems
-
Network connection failure
-
Bluetooth connection failure
-
-
Don’t use “add device button” and directly connect device
